When you choose NTC, the product is just one part of our total offering. Service support includes, parts’ network, customer advisory, driver training and moreover, the confidence you entrust with NTC, will always keep you abreast with the latest technology.

Apart from comprehensive product portfolio NTC offers service superior to all the competitors in its sector. Having enormous service centres in Jeddah, Shamesi and Riyadh. Customers can avail themselves of a partner they can depend upon.

 

Whether fleets or small private customers: benefit from our professional, nationwide, distribution structure. You will receive solution-oriented, responsible customer care from us. We are your professional business partner. NTC has traditionally assumed the leadership in the development of environmentally friendly, innovative drive system technologies.

 

We offer you across the board highly economically-efficient, environmentally-friendly, innovative vehicles, tailored to your requirements and their intended application. Low life-cycle costs and reduction of emissions are the central issues we focus on. Together, we can shape the future transport structure.

 

NTC has extensively covered both north and south regions in the kingdom, in terms of providing after sales service to the customers to service vehicles in the respective locations.

 

After Sales Program

As our Mission to provide the best after sale service to your company we assign the following program.

  • After receiving the buses, we will provide you with technical Chinese team for technical support and immediately problem solution for one week.
  • Full Technical Training program will be assigned to your technical team by Chinese instructors in Arabic & English.
  • For faster services and prompt action the dealing with services center will be through one window Mr. Waleed Hafiz –service center officer will be available 24 hours.
  • Technical support during high season through our technical Chinese team and mobile work shop (fast services unit).
  • Spare parts will be available in our central warehouse in Bahra – Makkah old Road.

 

The fast movement parts will be suggested by our technical to be available in your warehouse but the slow-moving parts will be available in our warehouse as your order.

  • Free delivery for spare parts on emergency cases.
  • First 5000 KM Free of Charge oil Change.
  • Free Periodical Maintenance During the Warranty Period only labor hour and Warrant Spare Parts.
  • Free Check after 40,000 Km & 80,000 KM And 120,000 KM (Any Repair Paid by Customer).

 

Services Chart Bus Frame

 

NTC has two service centers in Riyadh.

  • First is at its integrated center in Aziziah with 1,000sqm service center and 600sqm spare parts warehouse.
  • Second is its service center at Al-louloua industrial area, with 2,000sqm service center and 500sqm spare parts warehouse.